ITA

Insurance

The insurance sector is undergoing significant transformation, influenced by increasing customer expectations, changing regulations, and rapid technological advancements. Over the past five years, the industry has seen unprecedented growth: Insurtech investments in Italy rose from less than €50 million in 2020 to over €1 billion in 2024, with even more growth anticipated in 2025.

This shift is pushing insurance companies to innovate quickly—redefining business models, processes, and services, with a focus on:

Advanced policy personalization to accurately address the individual needs of customers;
AI and Machine Learning, applied to case management and policy data extraction, as well as fraud prevention tools;
Process automation and digitalization to boost productivity and reduce time-to-market;
Cybersecurity and data protection in an increasingly stringent regulatory environment;
ESG integration is for responsible and sustainable governance.

We support insurance companies in their evolution by utilizing the specialized expertise of our group companies to provide customized digital solutions that combine innovation, knowledge, and technology. With extensive experience in managing core insurance processes and distribution channels, we facilitate sector-wide transformation through a new, collaborative relationship between business and IT, enabling advanced operating models. Digitalization, sustainability, and intelligent data management are essential strategic levers to ensure efficiency, resilience, and growth.

60+ Insurance Companies

400+ Specialists

+150 Projects

In this context, we offer an integrated approach that includes solutions in the following areas:

Core
Business

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We support insurance companies' digital transformation by integrating technology, expertise, and data to optimize sales channels, create new services, and develop innovative business models.

Business
Factory

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We support insurance companies with cross-functional IT consulting, AMS services, and customized projects. We drive digital transformation process through Agile and DevOps methodologies to enhance business-technology collaboration.

GRC

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We support companies in their Governance, Risk, and compliance processes with a digital and integrated approach, enabling continuous risk monitoring and delivering the right information at every control level.

BPO & Intelligent Document Processing

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We offer Advanced BPO services and customized digital solutions with an extended enterprise approach, combining quality, innovation, and AI in a Human + Machine model to optimize business process management.

Cloud
& Cybersecurity

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We offer a HiTech-HiTouch ecosystem that transforms technology into customized IT strategies, combining innovation and security with a people-centered approach.

AML

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Through KYC checks, reputational risk assessments, and compliance monitoring, we position ourselves as a specialized anti-money laundering advisor, leveraging expert teams and cutting-edge platforms.

AI & Data

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Data-driven solutions with AI and advanced analytics to optimize core processes, predict trends, enhance decision-making, and innovate the user experience through virtual assistants, visual recognition, and GenAI.

Mobility

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The Co-Innovation Lab develops software and models for data and service interoperability, supporting research projects that benefit local communities, citizens, and society as a whole.

Contacts

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